We take player safety very seriously, to verify the Source of Funds you use to play with and to protect your account from identity theft, we may ask you to provide additional information and documentation that shows you have sufficient funds to support your gambling activity.
This might include information such as your occupation and salary, supported by documentation such as a copy of your bank statement, tax return or payslip.
You can upload the document securely on the Documents page of your account.
Although we may require employment details, we will not contact your employer as part of these checks. We will let you know what information or documentation we require as part of the enhanced verification process.
Why do we ask for this?
Every few years, European law evolves to stay effective against online crime. The latest ‘European Anti-Money Laundering Directive’ has introduced new measures that require all licensed gambling operators to verify certain financial information once a customer reaches a certain play threshold. Read more about the directive here.
We fully support the directive’s aim to protect players’ accounts and the money they hold. If we ask you to upload documents, you’re not being singled out or suspected of anything – you have just triggered an automatic process.