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My Account

  • I forgot my email address/password

    To recover the email address you have registered with, please contact our customer support by clicking here. You can reset your password by clicking on the 'Log In' button from the home page and then ...

  • Can I change or update my account details?

    You can change some of your account details, e.g. nickname and password. Login to your account and go to your profile information.  Here you can change/update the details that are not greyed out. Othe...

  • Can I change my password?

    You can change your password at any time under change password, in your account. Fill in the details and save changes.  The password should be hard to guess, and you need to change it periodically. Pl...

  • Can I change my email address?

    Changing of your email address is not possible. Once you have successfully registered, you need to continue with that account....

  • Inactive and Dormant accounts

    Inactive accounts are accounts that have not been accessed for at least 12 months. Dormant accounts are accounts that have not been accessed for at least 30 months. Inactive accounts which still hold ...

  • Can I close or delete my account?

    Your account cannot be deleted but we can close it for you.  You will need to contact our customer support here from the email address that is registered on your account and request them to close your...