English (United States)
日本語
Start a conversation
Start a conversation
Casino Secret
FAQ - Frequently asked questions
Category description:
Register
How do I open an account with Casino Secret?
From which countries am I allowed to register an account?
Can I have more than one account?
My Account
I forgot my email address/password
Can I change or update my account details?
Can I change my password?
See all 7 articles »
Deposits & Withdrawals
Which currencies do you accept?
What payment methods do you accept?
What is a CVV/CVV2 number?
See all 21 articles »
Welcome Cashback
100 Free Spins Welcome-Cashback
Terms and Condition Welcome Cashback
JP exclusive
See all 4 articles »
Instant Cashback
Are there any wagering requirements for the Instant Cashback?
What is Instant Cashback?
How do I earn Instant Cashback?
See all 5 articles »
Rules for Casino and Games
How can I get bonus?
What is wagering requirement?
Can I withdraw bonus balance?
See all 6 articles »
Tournaments
What is a tournament?
What types of tournaments do you offer?
How do I participate in a tournament?
Account Verification
Uploading Documents
How long does the verification process take?
Know Your Customer (KYC) - Documents guidelines
See all 5 articles »
Responsible Gaming
Responsible Gaming
Where can I get help?
How can I change my limits?
See all 4 articles »
Technical Help
Application error and Troubleshooting
How to enable JavaScript and update Flash?
How to enable cookies?
See all 5 articles »
Welcome Bonus
Which games can I play with the Welcome Bonus?
BIG WINNERS
Raging Rex
Razor Shark winner
Pirate Kingsom MEGAWAYS
See all 12 articles »
Promotion
Happy Hour
500€ Tournaments