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FAQ - Frequently asked questions

  1. Register

    1. How do I open an account with Casino Secret?
    2. From which countries am I allowed to register an account?
    3. I have not received the activation link via email
    4. See all 5 articles »
  2. My Account

    1. I forgot my email address/password
    2. Can I change or update my account details?
    3. Can I change my password?
    4. See all 6 articles »
  3. Deposits & Withdrawals

    1. What payment methods do you accept?
    2. Which currencies do you accept?
    3. What is a CVV/CVV2 number?
    4. See all 23 articles »
  4. Welcome Bonus

    1. Which games can I play with the Welcome Bonus?
  5. Welcome Cashback

    1. How do I get my Welcome Cashback?
    2. Are there any wagering requirements for the Welcome Cashback?
    3. How does the Welcome Cashback work?
    4. See all 5 articles »
  6. Instant Cashback

    1. What is Instant Cashback?
    2. How do I earn Instant Cashback?
    3. How does Instant Cashback work?
    4. See all 5 articles »
  7. Tournaments

    1. What is a tournament?
    2. What types of tournaments do you offer?
    3. How do I participate in a tournament?
  8. Account Verification

    1. Why do I have to provide documents?
    2. How long does the verification process take?
    3. Know Your Customer (KYC) - Documents guidelines
    4. See all 8 articles »
  9. Responsible Gaming

    1. Responsible Gaming
    2. Where can I get help?
    3. How can I change my limits?
    4. See all 4 articles »
  10. Technical Help

    1. Adding Casino Secret to safe sender list
    2. Application error and Troubleshooting
    3. How to enable JavaScript and update Flash?
    4. See all 7 articles »
  11. BIG WINNERS

    1. Raging Rex
    2. Razor Shark winner
    3. Pirate Kingsom MEGAWAYS
    4. See all 12 articles »
  12. Promotion

    1. Happy Hour
    2. 500€ Tournaments
  13. About Failed Deposit

    1. Failded deposit
    2. 3D Secure - Verified by Visa/MasterCard Secure Code
    3. Can I make a deposit using a payment method not in my name?
    4. See all 5 articles »
  14. How To Make a deposit & Welcome Offer

    1. Available Creditcard in Japan
    2. What payment methods do you accept?
    3. How do I get my Welcome Cashback?
    4. See all 4 articles »