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Account Verification

  • Why do I have to provide documents?

    Casino Secret is licensed by the Malta Gaming Authority (MGA), which is the single, independent, regulatory body responsible for the governance of all gaming activities in Malta, both online and land-...

  • How long does the verification process take?

    Usually your documents are verified within 2 working days. You will receive a confirmation email when it is all done or if any of the documents do not meet our requirements....

  • Know Your Customer (KYC) - Documents guidelines

    Know Your Customer (KYC) It is important that we can positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. In order to achieve this...

  • How do I verify a payment method used?

    We will contact you should this be necessary and will let you know what information or documentation we require. Credit/Debit card: Needs to show the first 6 and last 4 digits, your full name and expi...

  • Source of Funds documentation

    We take player safety very seriously, to verify the Source of Funds you use to play with and to protect your account from identity theft, we may ask you to provide additional information and documenta...

  • Uploading Documents

    To verify your player account you can upload your documents like following: 1. Log in to your CasinoSecret account 2. Click on following symbol   3. And now on your profile 4. A pop up window with dif...