We want to ensure our players are playing for entertainment and play within their means.. We fully support and promote Responsible Gambling and so want to make sure you continue to play responsibly on our site in a safe and controlled manor and ask that you keep in mind the following points:
- Online gambling should only be considered as a mode of entertainment and not solely as means to generate income
- Always keep a good check on time and money spent on gambling
- Give priority to your usual activities or hobbies like spending time with friends and family
- Never play to recover your losses or to get out of financial trouble
- Never borrow money, sell possessions or leave bills unpaid in order to play
- Never lie or hide your gambling from your family and friends
Customers experiencing gambling problems and others affected by problem gambling should seek help.
- The following independent organisations are available to provide free and confidential advice on matters of problem gambling to people with a gambling addiction, their family and friends.
- Gambling Therapy
- Gambling Therapy offer online support to non-UK residents addicted to gambling and those who show problematic gambling behaviour. Further information can be found at www.gamblingtherapy.org
- Gamblers Anonymous
- Gamblers Anonymous provide confidential telephone support and face-to-face counselling to anyone who is affected by problem gambling. Gamblers Anonymous can be contacted on (626) 960-3500 or at www.gamblersanonymous.org/ga
- BeGambleAware
- BeGambleAware aims to promote responsibility in gambling. They provide information to help people make informed decisions about gambling and where to go for support and advice. Further information can be found at www.begambleaware.org
- We recommend that parents of minors use filter software such as NetNanny http://www.netnanny.com/ or Cyberpatrol http://www.cyberpatrol.com/ .
- Our Customer Service Team receive dedicated training on dealing with problem gambling issues and are available to listen and to support you in keeping control. If you would like to talk to our team about problem gambling, please contact us via email or live chat and we can offer you any help needed.
- Remember: it is your responsibility to contact us and inform us if you feel you might be experiencing any gambling issues.
There are many signs for what could be a gambling problem. Understanding those signs and being able to identify them is the first step in recognising if a problem exists. If you are not sure how much gambling has become a problem for you, you can take our online assessment to find out how much of an impact gambling is having in your life.
Do you have a problem?
If you are concerned that gambling is having a negative impact on your life or someone else's then the following questions may help you find out.
1. Does gambling prevent you from attending work or college?
2. Do you gamble to pass time or to escape boredom?
3. Do you gamble alone for long periods of time?
4. Have others ever criticized you for your gambling?
5. Have you lost interest in family, friends or hobbies due to gambling?
6. Have you ever lied to cover up the amount of money or time you spend gambling?
7. Have you lied, stolen or borrowed in order to maintain your betting habits?
8. Are you reluctant to spend "gambling money" on anything else?
9. Do you gamble until you lose all your money?
10. After losing, do you feel that you have to try and win back the losses as soon as possible?
11. If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
12. Do arguments, frustrations or disappointments make you want to gamble?
13. Does gambling make you depressed or even suicidal?
The more questions that you can answer "yes" to, the more likely it is that you are having difficulties with your gambling. To speak with someone who can give you advice and support, please contact one of the organizations’ detailed below under ‘Gambling Counselling Organizations’.
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