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Declined deposit - troubleshooting

A deposit can fail due to several reasons. It could be technical problems with your computer, technical issues from our side or the payment provider.

Failed deposits due to technical problems

It is important that you have the latest version of Java installed on your computer and that you allow pop-ups, as these are common for some of the payment methods.

Credit and debit card failed deposit

A credit or debit card deposit can fail due to different reasons and it is important that you check the following before contacting customer support with the error message you receive:

  • Is the credit/debit card registered in your name?
  • Do you have sufficient funds in your account?
  • Make sure that you fill in the correct credit or debit card number and CVV/CVC code
  • Make sure that your credit or debit card has not expired

If you receive the message "transaction declined, please speak to your card issuer", your bank has declined the transaction.

Unfortunately, your bank will never give a specific reason to Casino Secret for declining the transaction. Therefore, we can only suggest you check above details and make sure those have been entered correctly on your account or try an alternative card or payment method.

For reasons beyond our control, some card issuers may block transactions to gaming companies. We would advise you to contact your card issuer in this instance.

If you have any further problems when making a deposit, please contact us here and we can assist you further.

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