Start a conversation

Deposits & Withdrawals

  • What payment methods do you accept?

    Please bear in mind that some payment options may not be available in your country, but these are the most common payment methods accepted to make a deposit into your account: Credit Card (Visa and Ma...

  • Which currencies do you accept?

    You can register your account in the following currencies: Euro (EUR) US Dollar (USD) Australian Dollar (AUD) Restrictions may apply depending upon your country of residence and/or chosen payment meth...

  • What is a CVV/CVV2 number?

    Card Verification Value (CVV) – The CVV number is 3-digit number displayed on the signature strip on the rear of the back of your debit/credit card. When the customer provides the merchant with the CV...

  • 3D Secure - Verified by Visa/MasterCard Secure Code

    What is 3D Secure? 3D Secure technology is an extra security feature provided by both Visa and Mastercard for online purchases. After you enter your card details when depositing, a pop-up window may a...

  • What are the minimum and maximum deposit & withdrawal amounts?

    You can check both minimum and maximum deposit and withdrawal amounts for the specific method you want to use in the deposit page of your Casino Secret account or here. Log into your account and click...

  • Declined deposit - troubleshooting

    A deposit can fail due to several reasons. It could be technical problems with your computer, technical issues from our side or the payment provider. Failed deposits due to technical problems It is im...

  • Can I make a deposit using a payment method not in my name?

    No - all deposits and withdrawals must be made via a payment method registered in your name. Breaching this account usage rule may result in complications recovering your funds, and even account suspe...

  • My deposit is missing

    A card deposit should be an instant transfer. If your deposit is missing, try the following: Refresh the page and see if the deposit is reflected in your balance. Check your card/bank balance to verif...

  • How to identify Casino Secret payments on your bank/card statement

    All deposits and withdrawals which appear on either your card or bank statement will always be accompanied by a descriptor in which CS Ltd. or CasinoSecret or CSecret Ltd. and a unique transaction num...

  • Declined Credit/Debit Card deposit charged

    When attempting to deposit from your Credit/Debit Card, there are occasions where the payment will be declined. However, the funds will be temporarily reserved by your card issuer and, therefore, not ...