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Deposits & Withdrawals

  • What is the withdrawal procedure?

    All withdrawals are subject to our withdrawal procedures as follows: All withdrawals will be reviewed by our Payments team and must be approved by them before we distribute any funds. This internal re...

  • Do you charge any fees on deposits or withdrawals?

    We do not charge any fees on deposits and withdrawals. However, banks, credit cards and e-wallets may charge you with a service fee. The fees can vary, so please check this information with your bank....

  • What is a Closed Loop?

    We reserve the right to process withdrawals back to the payment method(s) used to make your deposit, up to the total amount deposited, before other withdrawal options are enabled. The applicable payme...

  • IBAN number

    IBAN stands for International Bank Account Number. IBANs were introduced to standardise the identification of bank accounts internationally. Your existing bank sort code and account numbers have not b...

  • What is a BIC/SWIFT Code?

    A SWIFT code or SWIFTBIC, as it is sometimes written is a bank identifier code.  The BIC (Business Identifier Code), is unique to each bank and is used for the identification purposes for internationa...

  • What is the status of my withdrawal request?

    You can view the status of your withdrawal request in the 'History' section of your account by clicking on the 'Withdrawals' tab.  Bear in mind that you can only cancel your withdrawal if the withdraw...

  • Once my withdrawal has been processed – when can I expect to receive my withdrawal?

    Our payment department usually confirms your withdrawal within 2 working days. Once we have confirmed your withdrawal request, the time you receive your withdrawal depends on the withdrawal method you...

  • I have withdrawn to an inactive method. What can I do?

    If the withdrawal request has not been processed yet, you can simply cancel your pending withdrawal by clicking on the cancel button ('Withdrawals' tab) and confirm your request in a pop-up window.  I...

  • Should I declare tax on my winnings?

    Each customer should check whether they need to declare tax as part of income tax rules within their own country....

  • About Vandle Card

    This payment method is only for JP...